The Westin Jakarta is thrilled to announce the appointment of Thomas Glaser as its new General Manager. In this new role, Glaser will oversee all executive and operational aspects of one of Jakarta’s highest five- star hotels, ensuring elevated guest service and guest experience standards.
Thomas Glaser brings over 20 years of extensive hospitality experience to The Westin Jakarta. Prior to this appointment, he served as General Manager at Hilton Bandung for four years, where he successfully repositioned the hotel and enhanced operational efficiency and guest satisfaction. His previous roles include Commercial Director and Director of Operations at Conrad Koh Samui Resort & Residences from 2016 to 2020, where he demonstrated exceptional leadership in business development and operational excellence.
Glaser’s notable career includes key positions at renowned hotels such as Le Meridien Grand Hotel Nuremberg, Sheraton Essen Hotel, DoubleTree by Hilton Sukhumvit Bangkok, and Hilton Sukhumvit Bangkok. His diverse background equips him with a comprehensive understanding of the hospitality industry and a passion for delivering memorable guest experiences.
“I am both honored and committed to continuing the successful management of The Westin Jakarta. My vision for the future is to create truly unforgettable experiences for our guests, elevating our culinary offerings and setting new standards of excellence. At the heart of this vision is a dedication to empowering our talented team, fostering a culture of exceptional service, and inspiring them to deliver the highest level of hospitality,” Glaser states. He continues, “I am confident that by attracting, developing, and supporting our associates, we will solidify The Westin Jakarta’s position as a leader in Indonesia’s hospitality industry. We are also focused on enhancing our services and offerings to reflect the six Westin pillars, always aligned with our core values.”
Outside of his professional life, Glaser enjoys traveling and is keenly interested in travel photography. He is also an avid sports enthusiast, participating in activities such as golf and fitness, and enjoys reading and cooking in his spare time. The Westin Jakarta is an iconic premium hotel that redefines hospitality in the heart of the city, offering breathtaking 360° views from the 50th to 69th floors of the Gama Tower. With 255 inspiring guest rooms designed for comfort and tranquility, guests can truly unwind amidst uninterrupted city panoramas.
