Sango Hotel Management marks a major achievement in mid-2025 as two of its properties, Merlynn Park Hotel Jakarta and Sunlake Waterfront Resort & Convention, receiving the Top Engaged Hotel 2025 award from Trip.com, one of the world’s largest travel booking platforms.
This prestigious recognition highlights both hotels’ strong digital engagement, from responsiveness to guest interactions to high review scores and active participation in global promotional campaigns. Their success underscores a consistent and impactful presence in the international hospitality market.
Asteria T. Hesty, Managing Director of Sango Hotel Management, sees this as a milestone in the group’s ongoing digital transformation. “This award validates our commitment to engaging guests beyond their hotel stay, ensuring seamless connections right from their first digital interaction,” she said.
The accolade also reflects Sango’s strategic focus on China’s inbound travel market, a key segment where digital reputation plays a crucial role in decision-making. As Chinese travelers increasingly rely on platforms like Trip.com, Sango Hotel Management secures its place among top hospitality choices.
With Merlynn Park Hotel Jakarta and Sunlake Waterfront Resort & Convention leading the way, Sango aims to inspire its other properties, including Manhattan Hotel Jakarta Kuningan and Metro Park View Hotel Semarang, to strengthen their digital presence and enhance engagement strategies.
Through technology-driven hospitality, loyalty programs, and improved global connectivity, Sango Hotel Management continues to redefine guest experiences, ensuring its position as a forward-thinking industry leader.
For more information, visit Sango Hotel Management’s official website and Instagram account.
