Holiday Inn & Suites Jakarta Gajah Mada has carved out a reputation as one of the most awarded and talked‑about hotels within the IHG Hotels & Resorts portfolio in Indonesia. Its journey is a testament to visionary leadership, passionate people, and an unwavering commitment to creating memorable guest experiences.
In 2025 alone, the hotel secured multiple wins at the Haute Grandeur Global Hotel Awards, including Best Convention Hotel in Asia, Best Business Hotel in Indonesia, Best Conference Venue in Indonesia, and Best Destination Hotel in Indonesia. It was also named Best MICE Hotel by the Exquisite Awards, earned the Agoda Customer Review Award with an exceptional 9.3 score, and has been recognized by Trip.com as the Chinese Friendly Hotel Winner for two consecutive years. The previous year brought four major Haute Grandeur titles, a 4.9‑star rating on Google Reviews, and the Agoda Gold Circle Award, reaffirming the property’s consistency in service and guest satisfaction.
Going further back, 2023 marked recognition as Top Room Night Jakarta by Expedia Group, alongside multiple Agoda awards, while the hotel’s General Manager and the helm of this success, Murti Kartikasari (affectionately known as Tika) was honored with the Talent Impact Award for Southeast Asia & Korea at the IHG Impact Awards in Bangkok. Across 2022, 2023, and 2024, the hotel proudly maintained its #1 Rank for Guest Satisfaction in Southeast Asia & Korea within the Holiday Inn brand. Tika’s philosophy, that empowering people leads naturally to success, has become the hallmark of the hotel’s achievements. Under her leadership, the team continues to deliver world‑class service infused with genuine local hospitality, setting new standards in Jakarta’s competitive hospitality scene.
Behind every milestone is a team whose talent and dedication shine through. Finance & Business Support Manager Amanda Julia Kurniawan was celebrated at the 2023 South East Asia & Korea Finance Impact Awards for her outstanding performance. Senior Director of Sales & Marketing Naomi J.A. Sihombing was recognized as Best Commercial Leader in the same year, while Assistant Director of Marketing Communications Ovie Hana Pratiwi earned distinction as Runner‑Up Kartini of IHG Cluster 2025, highlighting the value of women in leadership. The hotel’s commitment to people development was further underscored when Assistant Director of HR & Area Learning and Development Indonesia, Andry Aditya Prasepto, won the EAPAC HR Impact Award in 2025. On the frontline, restaurant servers Lisa Septiani Hadi and Laurensius Ricky Wijaya were both honored as True Hospitality Good Ambassadors, achieving first place in Southeast Asia & Korea in consecutive periods. Even in creative competitions, the team excelled as room attendant Sahrul took first place in a bedding competition at the Indonesia Design Week Jakarta in September 2025.
Looking ahead, Holiday Inn & Suites Jakarta Gajah Mada is poised to strengthen its commitment to sustainability, digital innovation, and community engagement. With a solid foundation, an inspired team, and a legacy of award‑winning performance, the hotel stands as a shining example of how purpose, passion, and leadership can transform excellence into a lasting story.
