As a talented and inspiring leader, Lisa, began her career alongside Accor hotels Indonesia expansion and success growth in the region. With her great dedication and strong leadership in hotel operations, including Sales and Marketing, Lisa holds the role of Area General Manager for Midscale and Economy hotels with Accor Greater Jakarta where she oversees the performance of Novotel and Mercure, as well as Ibis Styles and Ibis budget operations in the greater Jakarta region.
As the top management leader, Lisa has experienced several challenges with operational matters including engineering issues which are mostly supported by machines and technology, to which she has consistently adjusted and adapted. And yet the biggest challenge has been Covid-19, where the hospitality industry worldwide has been hit the most since the beginning of 2020. With international borders closed to travel, health issues became the key priority, and Mercure Jakarta Cikini was one of the first four Accor hotels in Jakarta to accommodate health workers at that time. Standard Operating Procedures (SOP) were strictly in place, training programs were implemented and reviewed regularly to ensure that every member of hotel staff and the guests were well taken care of during their stay in the hotel. Based on these experiences, Mercure Jakarta Cikini has not been affected by the impact of low occupancy or other, worse conditions.
As the borders slowly open, Mercure Jakarta Cikini remains in high occupancy and actively in coordination with PHRI for repatriation programs. Now entering the recovery phase, the hotel welcomes domestic and international guests for business, weddings and MICE.
Adapting from the pandemic restrictions, some facilities have been adjusted and upgraded for better service. For example, high speed internet connections in all rooms for zoom or hybrid meetings, some connecting rooms are now being converted to small meeting rooms for hybrid meeting purposes and providing hand sanitizers in all meeting rooms. Another adjustment is with menu selection for coffee breaks and buffets, which are completed with various healthy menu items, such as freshly made juices and healthy snacks.
Besides her main and cluster roles in Accor, even before her current role in Accor, Lisa was Chairperson for Accor Diversity Indonesia 2018-2020 and Chairperson for Women at Accor Generation from 2013-2017.
Lisa is also exceptionally active in various positions in Accor, Association and Foundation, including Deputy Head of Public Policy and Communication for PHRI BPD DKI Jakarta, Board of Committee IHGMA (Indonesian Hotel General Manager Association) DPD DKI Jakarta, Chairperson RIISE Accor hotels DKI Jakarta, Chairperson Yayasan Peduli Tunas Bangsa (A Trust for A Child or ATFAC), and since 2013 as Sales and Marketing Committee Accor Hotels Greater Jakarta. With each of her different roles in PHRI and IHGMA, Lisa synergizes the programs to better collaborate and contribute to the public or members, especially to accelerate the economic recovery post pandemic. With her role in ATFAC, Lisa is also the Chairperson of ATFAC, an Accor Indonesia initiative which aims to help its fostered children gain access to after-school learning and mentoring, nutritious food, sports and social facilities, while guiding them on how to care for the environment. This Includes support for their education and school tuition from an early age through higher education and up to university. Currently there are 27 children in Jakarta and 23 in Bali ATFAC learning houses. Through this initiative, all Accor guests staying in 128 Accor hotels in Indonesia are encouraged to donate or purchase ATFAC souvenirs made by the children for a good cause. As for the graduates of ATFAC, some are now working in various departments in Accor hotels Indonesia, becoming doctors, an SEA Games gold medal athlete, and many more.
As a wife and mother of one daughter, Lisa takes care of her work-life balance in between her hectic schedules, ensuring her family get all the attention they need and spend time together.